Privacy Policy

This Privacy Policy explains how Daisy Novel (“we”, “us”) collects, uses, and shares information about you when you use our website, products, and services (the “Service”). By using the Service, you agree to the collection and use of information as described in this Policy.

1. Information We Collect

We collect information in the following ways:

Information you provide

• Account data: name, email address, display name, username, avatar, and any profile details you add when signing up or editing your profile.
• Content: stories, chapters, comments, reviews, bookmarks, and reading history you create or save on the Service.
• Payments: if you purchase coins or a subscription, our payment provider (Polar, PayPal, or others) processes your payment. We receive transaction metadata but do not store your full card details on our servers.
• Communications: messages you send to us through feedback forms or email.

Information collected automatically

• Usage data: pages visited, books and chapters read, search queries, and interactions with the Service.
• Device data: IP address, browser type, operating system, device identifiers, and approximate location derived from your IP.
• Cookies and similar technologies: used to keep you signed in, remember your preferences, measure traffic, and (with your consent) serve relevant advertising.

Information from third parties

If you sign in through a third-party provider (such as Clerk, Google, or social accounts), we receive basic profile information from that provider as authorized by you.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Authenticate users and secure accounts
• Personalize content, recommendations, and search results
• Process purchases, subscriptions, and refunds
• Respond to support requests and send service-related notices
• Monitor and improve performance, stability, and features
• Detect, prevent, and address fraud, abuse, or security incidents
• Comply with legal obligations and enforce our Terms of Service

3. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences (theme, language), and measure how the Service is used. We show a consent banner for non-essential cookies where required by law, and you can withdraw consent at any time through the banner or your browser settings.

4. Sharing Your Information

We do not sell your personal information. We share information only as follows:

• Service providers who help us run the Service (hosting, payment processing, analytics, email delivery, authentication), under contracts that require them to protect your data.
• Legal compliance when we reasonably believe disclosure is required to comply with the law, legal process, or enforceable government requests.
• Safety and abuse prevention to protect the rights, property, or safety of Daisy Novel, our users, or others.
• Business transfers in connection with a merger, acquisition, or sale of assets — you will be notified if a new entity will handle your data.
• With your consent for any other purpose disclosed to you at the time we collect the information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we remove or anonymize personal data within a reasonable period, except where retention is required by law.

6. Your Rights

Depending on where you live, you may have the right to access, correct, update, or delete your personal information; object to or restrict certain processing; or receive a portable copy of your data. You can exercise many of these rights directly from your account settings. For other requests, email [email protected]. We will respond within the timeframes required by applicable law.

7. Security

We use industry-standard safeguards including encryption in transit, access controls, and monitoring to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Children’s Privacy

Daisy Novel is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. International Users

Daisy Novel is operated from Vietnam. If you access the Service from outside Vietnam, your information may be transferred to, stored, and processed in Vietnam or any other country where our service providers operate. By using the Service, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated version here and update the “Last updated” date above. Your continued use of the Service after an update means you accept the revised Policy.

11. Contact

Questions about this Privacy Policy or your data? Email us at [email protected].